Frequently Asked Questions
How much is shipping within in Australia?
Our flat rate for standard shipping is $8.95 and express shipping is $14.95. We offer free shipping on all orders over $100 within Australia.
My order was just placed, what happens next?
You will receive a confirmation email after your order has been placed. Once your parcel has been shipped out you will receive another email with the tracking information. For more info on shipping please visit here :)
Do you ship worldwide?
Of course we do! International shipping is $30 AUD.
What does carbon neutral mean?
We are in a huge climate crisis and unfortunately a large chunk of emissions are from transport, shipping and logistics. By shipping with Australia Post, the CO2e you emit is offset by supporting projects that have positive environmental impacts.
Do you provide refunds or exchanges?
If you are not happy with our products please contact us we will happily give you a refund or an exchange. Refunds and exchanges can only be given if the item has not been used and it's in the original packaging with proof of purchase provided.
Postage is to be paid by the customer for all refunds and exchanges, unless the item is deemed faulty. Please email us at: firstname.lastname@example.org for any questions.
Where are your products made?
Most of our products are made right here in Australia! We like to source from Australian artists and understand the importance of supporting small businesses. We also have suppliers based in the United States, Japan and China.
We always make sure we work with suppliers that provide ethical treatment to their employees and practice environmentally friendly production methods.