Shipping Frequently Asked Questions
How long does shipping and handling take take?
Good news! We dispatch all parcels within the same day the order is placed. Shipping within Australia can take anywhere from 3-7 days. Due to a decrease of international flights during COVID, please allow up to 2-4 weeks for international delivery.
Do you ship express?
Yes we ship express within Australia! Express deliveries usually arrive within 1-3 days.
Who do you ship with?
We ship with Australia Post which is a carbon neutral delivery service right here in Australia.
What does carbon neutral mean?
We are in a huge climate crisis and unfortunately a large chunk of emissions are from transport, shipping and logistics. By shipping with Australia Post, the CO2e we emit is offset by supporting projects that have positive environmental impacts.
My order was just placed, what happens next?
First you will receive a confirmation email after you place an order. Once your parcel has been shipped out, you will receive another email with the tracking information. For more details on shipping visit our Shipping FAQ.
How can I track my order?
Track your parcel with Australia post here.
Do you ship plastic free?
Yes we ship 100% plastic free. We use very little to no packaging. All orders are packed in recycled padded mailer bags or in recycled cardboard boxes. Our thank you cards, as well as our soap labels are printed on recycled paper.
P.S. Don't be alarmed if we use do use bubble wrap, that just means we have reused it from somewhere else :-)